Terms of Service - Havenluve

Effective Date: October 20, 2026

1. Introduction

Welcome to Havenluve. These Terms of Service explain the conditions that apply when you visit our website, browse our products, or make a purchase through https://havenluve.com/.

Throughout these Terms, “Havenluve,” “we,” “us,” and “our” refer to Havenluve, while “you” and “your” refer to customers and visitors using our website.

Please read these Terms carefully before using our services or placing an order. By accessing our website or completing a purchase, you agree to these Terms to the extent permitted by applicable law.

These Terms should be read together with our Shipping Policy, Refund and Returns Policy, Privacy Policy, and Cookie Policy.

If you do not agree with these Terms, please refrain from using the website or purchasing products through it.

2. Website Use and Eligibility

Havenluve operates an online store offering clothing and fashion-related products to customers in the United States.

By using our website, you agree to provide accurate information when making purchases or contacting customer support.

You also agree not to use our website for fraudulent, unlawful, or unauthorized activities.

If you are under the legal age required to enter into a binding contract, purchases should be completed by a parent or legal guardian.

We reserve the right to restrict website access when reasonably necessary to address suspected fraud, security threats, or violations of these Terms, subject to applicable law.

3. Product Information and Availability

We aim to provide clear and accurate product descriptions, images, sizes, colors, and pricing information to help customers make informed purchasing decisions.

However, minor differences may occur between how a product appears on a screen and how it looks in person.

For example:

Product colors may appear slightly different depending on device display settings and lighting.
Clothing measurements may have minor variations.
Product availability may change.
Certain product details may be updated when new information becomes available.

We encourage customers to review product descriptions, available measurements, and other relevant details before placing an order.

If you have questions about a product, please contact our customer support team before purchasing.

We may update product listings, correct errors, or discontinue products when necessary.

If a material product or availability issue affects an existing order, we will contact the customer regarding appropriate next steps.

4. Pricing and Payment

All product prices displayed on Havenluve are presented in United States Dollars (USD) unless otherwise indicated.

Product prices and promotions may change over time. The applicable price for a purchase will be displayed during checkout before the order is submitted.

Additional charges, such as applicable shipping fees and taxes, will be shown during checkout when relevant.

Payment methods may include:

PayPal
Visa
Mastercard

The payment methods available for a particular purchase will be displayed during checkout.

Payments are processed through the selected payment service provider, subject to its applicable terms and security procedures.

Customers are responsible for providing accurate billing and payment information.

If a payment cannot be authorized or completed, the order may not be processed.

5. Orders and Order Confirmation

When placing an order through Havenluve, please review your selected products, quantities, sizes, colors, shipping information, and payment details.

Submitting an order does not guarantee that every product will remain available or that a transaction can be completed.

We may need to contact you if an order contains incomplete information, an apparent pricing error, or an unavailable product.

If we cannot fulfill an order, we will notify you and arrange a refund of any applicable payment collected for the unfulfilled order in accordance with applicable law.

We may also review transactions when reasonably necessary to address suspected fraud or unauthorized payment activity.

Customers who notice an error in their order information should contact us as soon as possible at [email protected].

6. Order Processing and Shipping

Havenluve currently ships to addresses within the United States only.

Our standard order processing time is 1–5 business days.

Order Processing Information

Processing Time: 1–5 business days
Order Cut-off Time: 2:00 PM (EST)
Processing Days: Monday–Friday

Orders placed after the daily cut-off time, on weekends, or on non-business days will enter processing on the next business day.

We offer the following shipping methods:

Shipping Method	Shipping Fee	Shipping Time	Total Estimated Delivery Time
Standard Shipping	$6.00	3–7 business days	4–12 business days
Express Shipping	$20.00	2–6 business days	3–11 business days

Total estimated delivery times include order processing and shipping transit time.

Free Shipping: Havenluve offers free shipping on qualifying orders of $70.00 or more within the United States. Applicable shipping options and charges are displayed at checkout.

Shipping estimates are not guaranteed delivery dates.

Once your order has shipped, tracking information will be sent to the email address associated with your purchase.

If we cannot ship an order within the stated processing timeframe, we will communicate the delay and provide applicable options, including cancellation and a refund where required by law.

For further details, please review our Shipping Policy.

7. Order Cancellations and Changes

If you need to cancel an order or change your shipping information, please contact us as soon as possible.

Email: [email protected]

Phone: +1 (714) 540-3821

We will review your request based on the current status of the order.

Once an order has been shipped, cancellation or address changes may no longer be possible through the normal order process.

If the order has already been delivered, you may request a return according to our Refund and Returns Policy.

Nothing in this section limits any cancellation rights provided by applicable consumer protection laws.

8. Returns, Refunds, and Exchanges

Havenluve accepts eligible returns within 30 calendar days after delivery.

Our return policy applies to all product categories, subject to any clearly disclosed product-specific exceptions.

To qualify for a standard return, items should be unused, unworn, unwashed, and in their original condition, with original tags and packaging where applicable.

Return and Refund Details

Policy	Details
Return Window	30 calendar days after delivery
Return Method	By mail
Return Shipping	Free for eligible returns
Return Label	Downloadable and printable
Restocking Fee	None
Refund Method	Original payment method
Refund Processing	3–7 business days after return receipt and inspection
Exchanges	Replacements for damaged, defective, or incorrect items

Refunds are issued to the original payment method, including PayPal, Visa, or Mastercard, as applicable.

If an item arrives damaged, defective, or incorrect, please contact customer support with your order details.

If an order is not delivered, contact us so the shipment can be reviewed and an appropriate resolution arranged.

Bank or payment-provider posting times may vary after a refund has been processed.

For complete return conditions and instructions, please review our Refund and Returns Policy.

9. Promotions and Special Offers

Havenluve may occasionally offer discounts, promotional pricing, or special purchasing opportunities.

Promotional offers may be subject to specific terms, including eligibility requirements, expiration dates, or product exclusions.

Where applicable, these conditions will be presented with the promotion.

Promotions may be modified or discontinued, subject to their published terms and applicable law.

If a promotional price or discount is applied incorrectly, please contact customer support so we can review the issue.

10. Intellectual Property

The content available on the Havenluve website, including website text, original photographs, product descriptions, graphics, logos, page layouts, and other materials, may be protected by copyright, trademark, and other applicable intellectual property laws.

Such materials belong to Havenluve or their respective rights holders.

Visiting our website does not transfer ownership of any intellectual property rights to you.

You may browse our website and use its content for personal, non-commercial shopping purposes.

Unless permitted by law or authorized by the relevant rights holder, you may not:

Copy or reproduce protected website content for commercial distribution.
Republish product photographs or descriptions without permission.
Use Havenluve branding in a misleading or unauthorized manner.
Distribute or modify protected materials in violation of applicable intellectual property rights.

If you believe content on our website infringes your intellectual property rights, please contact us at [email protected] with relevant details.

11. Acceptable Use of Our Website

When accessing Havenluve, you agree to use the website responsibly and in accordance with applicable laws.

You must not:

Use the website for fraudulent or unlawful transactions.
Provide false payment or customer information.
Attempt to access restricted systems or customer information without authorization.
Introduce malicious software, viruses, or harmful code.
Interfere with the website’s security or normal operation.
Use automated tools to overload or disrupt website services.
Misrepresent your identity when communicating with customer support.
Violate the intellectual property rights of Havenluve or others.

We may take reasonable measures to protect our website, customers, and business operations when misuse is identified.

12. Customer Reviews and Submitted Content

If Havenluve provides features that allow customers to submit product reviews, comments, feedback, or other content, users are responsible for the information they choose to share.

Submitted content should be accurate, relevant, and respectful.

Users should not post:

False or misleading information
Harassing, threatening, or discriminatory statements
Content that violates intellectual property rights
Personal information belonging to others without permission
Spam, malicious links, or fraudulent material

Where review or feedback features are available, we may moderate submissions to address violations of these Terms or applicable law.

We do not require customers to provide positive reviews as a condition of receiving support or exercising their lawful consumer rights.

Personal information included in customer communications or submitted content will be handled according to our Privacy Policy and applicable law.

13. Third-Party Services and External Links

Our website may include links to external websites or services that operate independently of Havenluve.

These may include payment providers, shipping carriers, or other resources connected with the shopping experience.

Third-party services may have their own terms of use, privacy policies, and operating procedures.

We do not control independently operated third-party websites and cannot guarantee the accuracy or availability of their content.

We encourage customers to review the relevant terms and policies before using external services.

14. Privacy and Personal Information

We respect the importance of protecting customer information.

When you place an order or interact with our website, certain personal information may be collected and processed to support transactions, shipping, customer service, and website operations.

Information may include contact details, order information, delivery addresses, payment transaction details, and technical website information.

Our Privacy Policy explains the categories of information we may collect, how information may be used and disclosed, and the rights available to eligible individuals.

Our Cookie Policy provides additional information about cookies, tracking technologies, and available privacy preferences.

Please review these policies for more information about how Havenluve handles personal information.

15. Website Availability and Technical Issues

We aim to maintain a functional and accessible online shopping experience.

However, the website may occasionally experience interruptions due to technical issues, maintenance, service provider disruptions, or circumstances outside our reasonable control.

We may modify, maintain, or temporarily suspend certain website features when necessary.

While we work to keep website information accurate and current, temporary errors or interruptions may occur.

If a technical issue affects your purchase, please contact our customer support team for assistance.

16. Disclaimer of Warranties

Havenluve provides website information and online shopping features for general purchasing purposes.

We make reasonable efforts to present accurate product and service information. However, to the extent permitted by applicable law, we do not guarantee that the website will be uninterrupted, error-free, or available at all times.

Product descriptions, images, and other information should be reviewed together with any applicable product-specific details.

Nothing in these Terms excludes or limits warranties, remedies, or consumer protections that cannot lawfully be excluded.

If a purchased item arrives damaged, defective, incorrect, or otherwise qualifies for a remedy, the applicable provisions of our Refund and Returns Policy and relevant consumer protection laws continue to apply.

17. Limitation of Liability

To the extent permitted by applicable law, Havenluve is not responsible for indirect or consequential losses arising solely from website interruptions, unauthorized third-party activity, or circumstances outside our reasonable control.

This limitation does not exclude responsibility where such an exclusion would be unlawful.

Nothing in these Terms limits rights or remedies that customers are entitled to under applicable consumer protection laws.

In particular, these Terms do not remove customer rights relating to eligible refunds, defective merchandise, incorrect orders, or goods that are not delivered.

Any limitation of liability described here applies only to the extent permitted by the laws governing the relevant circumstances.

18. Circumstances Beyond Our Control

Certain events may affect our ability to operate the website, process orders, or complete deliveries within the estimated timeframes.

Examples include:

Severe weather or natural disasters
Transportation and carrier disruptions
Power or internet service interruptions
Government restrictions or emergency measures
Other events outside our reasonable control

When such circumstances affect customer orders, we will review the situation and communicate relevant updates when appropriate.

Any shipping delays, cancellations, or refunds remain subject to applicable consumer protection requirements.

19. Applicable Law and Consumer Rights

These Terms are subject to applicable United States federal and state laws.

Nothing in these Terms is intended to waive or restrict consumer rights that cannot legally be excluded.

If a provision conflicts with a mandatory consumer protection requirement, the applicable legal requirement will take precedence.

Customers may contact Havenluve directly to raise concerns about purchases, delivery, refunds, or website services.

We encourage customers to provide relevant order details when requesting assistance so the issue can be reviewed.

20. Severability

If any provision of these Terms is determined to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

The invalid provision will not automatically invalidate the entire agreement.

21. Changes to These Terms

Havenluve may update these Terms of Service to reflect changes in website operations, product offerings, policies, or applicable legal requirements.

When changes are made, the effective date at the beginning of this page will be updated.

Material changes will be communicated when required by applicable law.

Changes will not retroactively remove rights that customers have already acquired under applicable law or agreed purchase terms.

We encourage visitors to review this page periodically for the most current information.

22. Contact Information

If you have questions about these Terms of Service, a product, an existing order, or any of our store policies, please contact Havenluve.

Havenluve Customer Support

Website: https://havenluve.com/

Business Address:
2326 W Russell Ave
Santa Ana, CA 92704
United States