Privacy Policy
Effective Date: October 19, 2026
1. Introduction
Welcome to Havenluve. We respect your privacy and understand the importance of protecting the personal information you share with us when visiting our website or making a purchase.
This Privacy Policy explains how Havenluve collects, uses, stores, and discloses personal information through our website, https://havenluve.com/. It also outlines the choices and privacy rights available to you.
This policy applies to information collected when you browse our website, place an order, contact our customer support team, or otherwise interact with our online store.
By using our website, you acknowledge that your personal information will be handled as described in this policy, subject to applicable privacy laws.
If you have questions about our privacy practices, you can contact us at [email protected].
2. Information We Collect
The personal information we collect depends on how you interact with Havenluve and which services you use.
Information collected through our online store may include the following categories.
Personal and Contact Information
When you place an order or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
Order and Transaction Information
When you make a purchase, we may collect information necessary to process and manage your order, including:
- Products purchased
- Order number and purchase date
- Order total and payment status
- Selected shipping method
- Shipping and delivery details
- Refund and return information, when applicable
Technical and Browsing Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and website interactions
- Referral sources
- Cookie identifiers and similar technical information
Customer Communications
If you contact Havenluve, we may retain the information you provide, including your messages, questions, feedback, and relevant order details.
Marketing Preferences
If you subscribe to promotional communications, we may collect your email address, subscription preferences, and information about how you interact with those communications.
We aim to collect information relevant to operating our store and providing the services requested by our customers.
3. How We Collect Information
Havenluve may collect information through several methods.
Information You Provide Directly
We receive information when you complete checkout, submit a contact form, subscribe to marketing communications, or contact customer support.
Information Collected Automatically
Our website may use cookies and similar technologies to collect technical information about website activity, browser settings, and interactions with website features.
Information From Service Providers
We may receive relevant information from third-party service providers involved in processing payments, fulfilling orders, delivering shipments, or providing website services.
For example, payment providers may communicate transaction status, while shipping providers may supply tracking and delivery updates.
The information collected depends on the services used and the features available on our website.
4. How We Use Your Information
Havenluve uses personal information for purposes connected with operating our online store and supporting customer purchases.
These purposes may include:
Order Processing and Fulfillment
We use order information to confirm purchases, process transactions, prepare shipments, and provide order updates.
Customer Service
We use contact details and order information to respond to inquiries, address delivery concerns, and assist with returns, refunds, or other customer service requests.
Website Operations
Technical information may be used to maintain website functionality, identify technical issues, and understand how visitors interact with our store.
Transaction Security
Relevant information may be used to identify suspicious activity, reduce fraud risks, and protect transactions.
Marketing Communications
Where permitted by law, we may use contact information to send promotional messages, product updates, or other marketing communications based on your preferences.
Legal and Business Requirements
We may retain or process information when necessary to meet applicable legal obligations, maintain accounting records, resolve disputes, or respond to lawful requests.
We do not intend to use personal information for purposes unrelated to those described in this policy without providing any notice or obtaining consent required by applicable law.
5. Cookies & Tracking Technologies
Havenluve may use cookies and similar tracking technologies to support website functionality and improve the shopping experience.
Cookies are small files that websites store on your device. They can help remember certain settings or provide information about how website features are used.
Depending on the technologies enabled on our website, cookies may include:
Essential Cookies
These support basic website functions, such as shopping cart operations, checkout processes, and website security.
Functional Cookies
These may remember certain visitor preferences or settings to make the website easier to use.
Analytics Cookies
These may help us understand website traffic, page performance, and general visitor interactions.
Advertising and Marketing Cookies
Where enabled, these technologies may help measure advertising performance or deliver relevant promotional content.
You can manage or delete cookies through your browser settings. Certain website features may not function as intended if essential cookies are blocked.
Where applicable law requires consent or provides additional opt-out rights for certain tracking technologies, those requirements apply to our use of such technologies.
Third-party services that place cookies may also process information according to their own privacy policies.
6. Sharing Information With Third Parties
Havenluve may disclose personal information to service providers and other parties when reasonably necessary to operate our online store, complete transactions, and provide customer support.
Depending on the services used, these parties may include:
Payment Service Providers
Payment providers process transactions, verify payment details, and communicate payment status.
Shipping and Delivery Providers
Shipping partners receive the delivery information necessary to transport packages and provide tracking updates.
Website and Hosting Providers
Technical service providers may support website hosting, maintenance, security, and related operations.
Analytics and Marketing Providers
Where these services are enabled, third parties may process certain browsing or interaction data to help measure website performance or marketing activity.
Legal and Regulatory Authorities
We may disclose information when required by applicable law, a valid legal process, or a lawful government request.
We may also disclose information when reasonably necessary to protect our legal rights, investigate suspected fraud, or address security concerns.
Some third-party advertising activities may be classified as the “sale” or “sharing” of personal information under certain state privacy laws, even when no money is exchanged for that information.
Where such laws apply, we will provide the disclosures and choices required for the relevant activities.
Third-party service providers may maintain their own privacy policies governing their handling of personal information.
7. Payment Processing
When you purchase products from Havenluve, payment information is processed through the payment methods and payment service providers available during checkout.
Depending on the selected payment method, the provider may collect or process payment card details, billing information, transaction amounts, and information needed to authorize the payment.
Havenluve may receive transaction-related information, such as the payment confirmation, transaction reference, order amount, and payment status, to manage your purchase and maintain business records.
Payment providers are responsible for handling payment information according to their applicable terms, security practices, and privacy policies.
We recommend reviewing the privacy information provided by your selected payment service before completing a transaction.
Please do not send full payment card details through ordinary customer support emails.
8. Marketing Communications
Havenluve may send promotional emails containing product information, store updates, special offers, or other relevant announcements where permitted by applicable law.
If you receive marketing emails from us, you may unsubscribe using the instructions or unsubscribe link provided in those messages.
You may also contact [email protected] to request removal from promotional email communications.
Unsubscribing from marketing messages does not prevent us from sending necessary transactional communications related to your purchases.
These may include order confirmations, payment updates, shipping notifications, and customer service responses.
We respect applicable marketing communication requirements and customer preferences.
9. Data Security
Havenluve recognizes the importance of protecting personal information from unauthorized access, misuse, alteration, or disclosure.
We aim to use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information being processed.
Security measures may include access controls, secure website connections, and security features provided by our website infrastructure and payment service providers.
However, no method of transmitting information over the internet or storing data electronically can be guaranteed to be completely secure.
We encourage customers to use trusted devices and secure internet connections when shopping online.
If you believe your personal information has been accessed or used without authorization in connection with our store, please contact us at [email protected].
10. Data Retention
Havenluve retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The appropriate retention period depends on the type of information and the reason it was collected.
| Information Category | Retention Criteria |
|---|---|
| Customer contact information | Retained as needed to manage orders, customer relationships, and applicable business obligations |
| Order and transaction records | Retained as necessary for accounting, tax, refund, dispute resolution, and legal requirements |
| Customer support communications | Retained for the period reasonably necessary to resolve inquiries and maintain relevant service records |
| Marketing subscription information | Retained while necessary to manage communication preferences, subscriptions, and related compliance records |
| Technical and website usage information | Retained according to operational needs, applicable cookie settings, and the retention practices of relevant service providers |
When personal information is no longer required for the purposes for which it was collected, we may delete, anonymize, or otherwise handle it in accordance with applicable legal requirements.
Certain records may need to be retained after an order has been completed to satisfy financial, regulatory, or legal obligations.
11. Children’s Privacy
Havenluve operates an online fashion store intended for a general shopping audience. Our website is not directed toward children under the age of 13.
We do not knowingly seek to collect personal information from children under 13 without appropriate parental authorization where required by law.
If we become aware that personal information has been collected from a child under 13 in circumstances that require its deletion, we will take appropriate action in accordance with applicable law.
Parents or legal guardians who believe that a child has provided personal information to Havenluve may contact us at [email protected].
12. Your Privacy Rights
Depending on your state of residence and applicable privacy laws, you may have certain rights concerning the personal information we hold about you.
These rights may include:
- Access: Request information about the personal data we collect or maintain.
- Correction: Request correction of inaccurate personal information.
- Deletion: Request deletion of eligible personal information, subject to applicable exceptions.
- Opt-Out: Request to opt out of certain uses or disclosures of personal information where the law provides this right.
- Marketing Preferences: Unsubscribe from promotional communications.
- Privacy Choices: Manage certain cookies and tracking preferences through available website or browser controls.
To submit a privacy-related request, please email [email protected] with the subject line “Privacy Request.”
Please describe the nature of your request and provide enough information for us to identify the relevant customer records.
We may need to verify your identity before providing personal information or fulfilling certain requests.
We will review and respond to eligible requests according to applicable legal requirements.
Some information may be retained where necessary to complete transactions, comply with laws, prevent fraud, or exercise legal rights.
13. California Privacy Rights (CCPA/CPRA)
California residents may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), when those laws apply to Havenluve and the relevant personal information.
Your Rights Under California Privacy Law
Eligible California residents may have the following rights:
Right to Know and Access
You may request information about the categories and specific pieces of personal information collected, the sources of that information, the purposes for its use, and relevant disclosures to third parties.
Right to Delete
You may request deletion of personal information collected from you, subject to exceptions provided by law.
Right to Correct
You may request correction of inaccurate personal information maintained about you.
Right to Opt Out of Sale or Sharing
Where applicable, you may request that a business stop selling personal information or sharing it for cross-context behavioral advertising.
Certain uses of advertising cookies or tracking technologies may constitute sharing under California law.
Right to Limit the Use of Sensitive Personal Information
Where applicable, you may have the right to limit certain uses and disclosures of sensitive personal information.
Right to Non-Discrimination
We will not unlawfully discriminate against consumers for exercising privacy rights provided by the CCPA.
Categories of Personal Information
Depending on your interactions with Havenluve, categories of personal information relevant to our online store may include:
| Category | Examples | Business Purpose |
|---|---|---|
| Identifiers | Name, email address, phone number, shipping address, IP address | Order fulfillment, communications, website operations |
| Commercial Information | Purchase history, transaction records, product orders | Processing purchases, returns, accounting |
| Internet or Network Activity | Browsing information, cookie identifiers, website interactions | Website functionality, analytics, and applicable marketing activities |
| Customer Communications | Support inquiries, feedback, correspondence | Customer service and dispute resolution |
| Sensitive Personal Information, where applicable | Certain account access or payment-related information covered by law | Account security or transaction processing |
Categories of third parties that may receive information for business purposes include payment processors, delivery services, website service providers, and other service providers described in Section 6.
The sources, purposes, and retention criteria for these categories are described in the relevant sections of this Privacy Policy.
Submitting a California Privacy Request
California residents may contact us using the following details:
Email: [email protected]
Phone: +1 (714) 540-3821
Please include “California Privacy Request” in the subject line when contacting us by email.
We may request information reasonably necessary to verify your identity before responding to a request involving access, correction, or deletion.
Where permitted by law, an authorized agent may submit a request on your behalf, subject to applicable verification requirements.
If Havenluve engages in activities requiring an opt-out mechanism under California law, applicable opt-out choices must be made available. Recognized opt-out preference signals, including Global Privacy Control where required, are subject to applicable legal requirements.
We will respond to eligible privacy requests within the timeframes required by applicable law.
14. International Data Transfers
Havenluve serves customers in the United States. However, some website infrastructure providers or other service providers may operate in different countries.
As a result, personal information may be processed or stored outside the state or country where it was originally collected.
Privacy and data protection laws may differ between jurisdictions.
Where international data transfers occur, we aim to handle personal information in accordance with applicable data protection requirements and relevant contractual or security arrangements.
Customers with questions about how their information is processed may contact us using the information provided below.
15. Third-Party Websites and Services
Our website may contain links to external websites or services that operate independently of Havenluve.
These may include payment services, shipping carrier tracking pages, or other third-party resources.
When you visit a third-party website, its privacy practices and terms may differ from those described in this policy.
Havenluve does not control the privacy practices of independently operated third-party websites.
We recommend reviewing their privacy policies before providing personal information through those services.
16. Changes to This Policy
Havenluve may update this Privacy Policy periodically to reflect changes in our business operations, website features, information handling practices, or applicable legal requirements.
When we make changes, we will update the effective date displayed at the beginning of this page.
Material changes will be communicated when required by applicable law.
We encourage customers to review this page occasionally to stay informed about how their personal information is handled.
The version published on our website will describe the privacy practices applicable as of its stated effective date.
17. Contact Information
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact Havenluve.
Havenluve – Customer Support
Website: https://havenluve.com/
Business Address:
2326 W Russell Ave
Santa Ana, CA 92704
United States
Email: [email protected]
Phone: +1 (714) 540-3821
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (PST)
Saturday – Sunday: Closed
You may email us at any time. Customer support inquiries are handled during our regular business hours.
For privacy-related requests, please include “Privacy Request” in your email subject line and briefly describe the assistance you need.
We appreciate your trust in Havenluve and recognize the importance of handling customer information responsibly.
For additional information about our store, products, and customer policies, please