Shipping Policy
At Havenluve, we want you to have clear information about shipping costs, processing times, and delivery expectations before placing an order. This Shipping Policy explains where we ship, the delivery methods available, how long orders typically take to arrive, and how to track your shipment.
For more information about our store, please visit Havenluve.
1. Shipping Destinations
Havenluve currently offers shipping within the United States only.
We recommend reviewing your shipping information carefully during checkout to ensure your order is sent to the correct address.
2. Order Processing Time
All orders require processing before they are shipped. Our standard order processing time is 1–5 business days.
Order Processing Details:
- Processing Time: 1–5 business days
- Order Cut-off Time: 2:00 PM (EST)
- Processing Days: Monday through Friday
- Shipping Area: United States
Orders placed after 2:00 PM (EST), on weekends, or on holidays will begin processing on the next business day.
Processing time covers the preparation of your order before shipment and is separate from shipping transit time.
3. Shipping Methods and Rates
Havenluve offers two shipping options for customers in the United States.
| Shipping Method | Shipping Cost | Estimated Shipping Time |
|---|---|---|
| Standard Shipping | $6.00 | 3–7 business days |
| Express Shipping | $20.00 | 2–6 business days |
Shipping transit times begin after your order has been processed and dispatched.
The shipping method and applicable cost will be shown during checkout.
4. Total Estimated Delivery Time
Your total delivery time includes both order processing and shipping transit time.
Total Estimated Delivery Time = Processing Time + Shipping Time
The following table provides an overview of the expected timeframe for each shipping method.
| Shipping Method | Processing Time | Shipping Time | Total Estimated Delivery Time |
|---|---|---|---|
| Standard Shipping | 1–5 business days | 3–7 business days | 4–12 business days |
| Express Shipping | 1–5 business days | 2–6 business days | 3–11 business days |
Please Note:
- Total delivery estimates include both processing and shipping time.
- Business days generally refer to Monday through Friday, excluding public holidays.
- Orders placed after the daily cut-off time will enter processing on the next business day.
- Delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, or other circumstances affecting transportation.
For example, an order shipped using Standard Shipping may take approximately 4–12 business days in total, while an Express Shipping order may take approximately 3–11 business days.
These estimates are intended to help customers understand the expected delivery timeframe and are not guaranteed arrival dates.
5. Free Shipping
Havenluve offers free shipping on orders of $70.00 or more within the United States.
For orders below $70.00, the regular shipping rates are:
- Standard Shipping: $6.00
- Express Shipping: $20.00
Eligible orders meeting the $70.00 minimum qualify for free shipping. Available shipping options and any applicable charges will be displayed at checkout before you complete your purchase.
6. Order Tracking
Once your order has been shipped, Havenluve will send a shipping confirmation email containing your tracking information.
You can use the tracking details in your email to follow your shipment and check its delivery progress.
Please keep in mind that tracking information may take some time to update after the shipment has been handed over to the shipping carrier.
If you have not received your tracking email after your order has been shipped, please check your spam or junk folder before contacting our support team.
7. Shipping Address Information
Customers are responsible for entering accurate shipping information during checkout.
Please verify the following details before placing your order:
- Full name
- Street address
- Apartment or unit number, if applicable
- City and state
- ZIP code
- Contact information
Incorrect or incomplete shipping information may result in delivery delays.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at [email protected].
We will review your request, although address changes may not be possible once an order has been shipped.
8. Shipping Delays
We aim to process orders within the stated timeframe. However, occasional shipping delays may occur due to circumstances outside our control.
These may include:
- Severe weather conditions
- Public holidays
- Shipping carrier disruptions
- Transportation delays
- Incorrect or incomplete delivery addresses
If your order has already shipped, please refer to the tracking information provided in your shipping confirmation email for the latest delivery updates.
If you need additional assistance, our customer support team can help review your order information.
9. Contact Havenluve
If you have questions about shipping rates, estimated delivery times, order processing, or tracking information, please contact Havenluve using the details below.
Havenluve Customer Support
Website: https://havenluve.com/
Business Address:
2326 W Russell Ave
Santa Ana, CA 92704
United States
Phone: +1 (714) 540-3821
Email: [email protected]
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (PST)
Saturday – Sunday: Closed
Our customer support team is available during the business hours listed above to assist with shipping questions and order-related inquiries.
When contacting us about an existing order, please include your order number to help us locate your purchase.
Thank you for shopping with Havenluve. We appreciate your trust and are committed to providing clear shipping information so you can make informed decisions when ordering from our store.