Refund and Returns Policy

At Havenluve, we understand that a product may not always meet your expectations. We accept eligible returns within 30 days of delivery and provide clear return instructions to help customers understand their options.

This Refund and Returns Policy explains our return eligibility requirements, how to request a return, the refund process, and how we handle damaged, defective, incorrect, or undelivered orders.

This policy applies to purchases made through our official website, https://havenluve.com/, and to orders delivered within the United States.

1. Return Policy Overview

Havenluve accepts returns for eligible products within 30 calendar days from the date of delivery.

The following table summarizes our return and refund conditions.

Policy Detail	Information
Return Country	United States
Returns Accepted	Yes
Return Window	30 calendar days after delivery
Return Method	By mail
Return Shipping Cost	Free
Return Label	Downloadable and printable
Restocking Fee	None
Refund Method	Original payment method (PayPal, Visa, Mastercard)
Refund Processing Time	3–7 business days after the returned item is received and inspected
Exchanges	Replacements for damaged, defective, or incorrect items
Product Coverage	All product categories, subject to any clearly disclosed product-specific exceptions

We recommend reviewing the return conditions below before submitting a request.

2. Return Eligibility and Conditions

We accept returns for eligible items when the return request is initiated within 30 calendar days of the delivery date.

For standard returns, products must meet the following conditions:

Items must be unused, unworn, and unwashed.
Products must be in their original condition, without customer-caused damage or alterations.
Original tags, labels, and packaging should be included when provided.
Any sealed packaging should remain unopened when applicable, unless opening was necessary to identify a product issue.
Customers must provide an order number or other information that allows us to locate the purchase.
The return must be requested within 30 calendar days after delivery.

If an item arrives damaged, defective, or incorrect, please contact us even if its packaging has been opened. These cases are reviewed separately from standard returns.

Items showing signs of use, washing, alterations, or damage caused after delivery may not qualify for a standard return unless otherwise required by applicable law.

3. Products Eligible for Return

Our standard return policy applies to all product categories sold by Havenluve, including eligible clothing and fashion items.

Customers may request a return for qualifying products within the stated 30-day return window.

If a particular product has a different return condition or is not eligible for return, that restriction will be clearly disclosed on its individual product page before purchase.

Unless a product-specific exception is clearly stated, the standard return policy described on this page applies.

We do not apply undisclosed product-category restrictions to otherwise eligible returns.

4. How to Start a Return

Customers can begin a return request through either of the following contact methods:

Option 1: Email Customer Support

Send an email to [email protected] with the subject line “Return Request.”

Please include:

Your full name
Order number
Email address used for the purchase
Product you wish to return
Reason for the return

For damaged, defective, or incorrect items, photographs of the product and packaging can help us review the issue.

Option 2: Contact Us by Phone

Call our customer support team at +1 (714) 540-3821 during our business hours.

Our team can help you initiate a return request and explain the next steps.

Customer Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM (PST)

Saturday – Sunday: Closed

Once your request has been reviewed and the return is authorized, we will provide return instructions and a downloadable shipping label.

Please follow the instructions provided for your return and use the designated return address. Our business contact address should not be used for sending returns unless specifically confirmed in your return instructions.

5. Return Shipping and Return Labels

Havenluve provides free return shipping for eligible returns within the United States.

Customers are not charged a return shipping fee for an approved return made through our designated return process.

To return your product:

Contact Havenluve by email or phone to initiate your return request.
Follow the return instructions provided by our customer support team.
Download and print the prepaid return shipping label.
Securely package the item, including its original tags and packaging where available.
Attach the return label to your package.
Send the package by mail using the shipping service specified in your return instructions.

Please retain your return shipment receipt or tracking information until the return has been completed.

Return Shipping Fee: $0.00

Restocking Fee: $0.00

We do not charge restocking fees for eligible returns.

6. Refund Method and Processing Time

Once your returned item has arrived, we will inspect it to confirm that it meets the applicable return conditions.

Approved refunds are processed within 3–7 business days after the returned item has been received and inspected.

Refunds are issued to the original payment method used to complete the purchase.

Supported original payment methods include:

PayPal
Visa
Mastercard

We do not substitute store credit for an approved refund under this standard return policy.

After a refund has been processed, the time needed for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

If your refund has been processed but is not yet visible, please check with your payment provider for further information.

If you have questions about your refund status, contact us at [email protected].

7. Damaged or Defective Products

If your order arrives damaged or defective, please contact Havenluve within 30 calendar days of delivery.

Examples may include:

Clothing with visible damage upon arrival
Torn or damaged fabric
Manufacturing defects
Broken or defective product components
Items damaged during shipping

Please provide your order number and a description of the issue. Photographs of the affected product and packaging are helpful when available.

Our customer support team will review the information and explain the available resolution options.

For confirmed damaged or defective items, customers may request an eligible replacement or refund.

If a return is required, Havenluve will provide a prepaid return label at no additional shipping cost.

8. Incorrect Items Received

If you receive a product that is different from the item you ordered, please contact us within 30 calendar days after delivery.

Examples of incorrect orders include:

Receiving a different product
Receiving an incorrect size
Receiving an incorrect color
Receiving an item that does not match the confirmed order

Please email [email protected] or call +1 (714) 540-3821 with your order details.

We may request photographs to help identify the issue.

After confirming the error, we will assist you with a replacement of the correct item or an eligible refund.

Any return shipping required to resolve an incorrect-item delivery will be provided free of charge through our designated return process.

9. Orders Not Delivered

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

You can reach us through:

Email: [email protected]

Phone: +1 (714) 540-3821

Please provide your order number and any available tracking information.

We will review your order status and the shipping information available from the delivery carrier.

If your package is marked as delivered but you have not received it, please notify us so we can review the situation.

If the shipment is confirmed lost or not delivered, we will work with you to resolve the issue, which may include a replacement or refund as appropriate.

The standard 30-day return period begins on the date an item is delivered. An order that has not been delivered does not begin its return eligibility period.

10. Exchanges and Replacements

Havenluve provides replacement options for products that arrive:

Damaged
Defective
Incorrect

If you receive an affected item, please contact customer support within 30 calendar days of delivery.

We will review the issue and provide instructions for the replacement process.

Replacement availability depends on the product and the circumstances of the request.

For changes in size, color, or personal preference, customers may use the standard return and refund process for eligible items and place a new order for the preferred product.

Replacement requests for damaged, defective, or incorrect products do not require customers to pay additional return shipping fees when a return is necessary.

11. Non-Returnable Items and Exceptions

Havenluve accepts eligible returns across its product categories under the conditions described in this policy.

However, an item may not qualify for a standard return if:

The return is requested more than 30 calendar days after delivery.
The product has been worn, washed, used, or altered after delivery.
The product has been damaged through customer use or improper handling.
The item does not meet the applicable original-condition requirements.
A product-specific non-returnable restriction was clearly disclosed on the product page before purchase.

Any product-specific restriction will be identified on the relevant product page, if applicable.

These standard conditions do not override applicable consumer rights or the procedures for products that arrive damaged, defective, or incorrect.

If you are unsure whether your purchase qualifies for a return, please contact our support team before mailing the product.

12. Refunds Not Yet Received

If you have been informed that your refund was processed but have not received the funds, we recommend checking the original payment account first.

For card payments, the posting time may depend on your card issuer or financial institution.

For PayPal payments, refund availability may depend on the original funding source and PayPal’s processing procedures.

If you still cannot locate your refund, please contact [email protected] with your order number.

We can help review the refund status associated with your order.

13. Contact Havenluve

If you need assistance with a return, refund, replacement, damaged product, incorrect order, or missing delivery, please contact our customer support team.

Havenluve Customer Support

Website: https://havenluve.com/

Business Address:
2326 W Russell Ave
Santa Ana, CA 92704
United States